Exchange and Return Policy

Exchange and Return Policy

Vivenza Store, as a private legal entity, is committed to ensuring a satisfactory shopping experience for all our customers. For this reason, we have established the following Exchange and Return Policy, designed to protect your rights in case of any issues with products purchased on our website https://vivenzastore.co.uk/.

1. Right of Withdrawal

You have 14 days from the receipt of your order to exercise your right of withdrawal.
This means you may return the product without providing any justification and receive a full refund.

2. Conditions for Returning a Product

To return a product, the following conditions must be met:

  • The product must be intact, unused, undamaged, and in its original packaging.

  • You must notify us of your intention to return the product by emailing support@vivenzastore.co.uk.

  • The product must be returned within 14 days from the date you communicate your withdrawal.

3. Product Exchanges

If you wish to exchange a product for a different size, colour, or model, the following conditions apply:

  • The returned product must be intact, unused, and in its original packaging.

  • You must submit a request to our customer service within 14 days of receiving your order by writing to support@vivenzastore.co.uk.

  • If the exchange is approved, return shipping costs are the responsibility of the customer, except in cases of defects or order errors.

4. Products Not Eligible for Return or Exchange

Some products cannot be returned or exchanged, including:

  • Personalised or custom-made items.

  • Sealed products that have been opened (e.g., hygiene or health-related items).

  • Products damaged or misused after delivery.

5. Return Costs

Return shipping costs are the customer’s responsibility, except in cases where the product is defective or incorrect. In such cases, Vivenza Store will cover the return costs.

6. Refunds

After receiving and inspecting the returned products, we will issue a refund within 14 days.
Refunds will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.

7. Order Issues

If the product you received is damaged, defective, or does not match your order, please contact us immediately at support@vivenzastore.co.uk.
We will arrange a refund or replacement at no additional cost.

8. Policy Changes

Vivenza Store reserves the right to modify this Exchange and Return Policy at any time.
Any changes will be published on our website with the updated revision date.