Refund Policy

Refund Policy

Vivenza Store, as a private legal entity, establishes this Refund Policy to ensure transparency and clear communication regarding returns and refunds for products purchased on our website vivenzastore.co.uk.

1. Right of Withdrawal

In accordance with current legislation, you have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise this right, you must notify us of your decision with an explicit statement, such as a letter or an email sent to support@vivenzastore.co.uk.

2. Return Procedure

If you decide to exercise your right of withdrawal, you must return the products in their original condition within 14 days of notifying us of your decision.
The products must be unused, undamaged, and in their original packaging.

3. Refunds

Once we have received and inspected the returned products, we will process a full refund of your order, including the initial shipping costs (unless you selected a more expensive shipping method).
The refund will be issued using the same payment method used for the purchase, within 14 days of receiving the return.

4. Non-Refundable Products

Some items cannot be refunded, including (but not limited to):

  • Personalised or custom-made products.

  • Sealed products that have been opened after delivery (e.g., hygiene or health-related items).

  • Products damaged or misused after receipt.

5. Return Costs

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect. In such cases, Vivenza Store will cover the return costs.

6. Order Issues

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@vivenzastore.co.uk.
We will replace the item or issue a full refund, including shipping and return costs.

7. Policy Changes

Vivenza Store reserves the right to modify this Refund Policy at any time.
Any changes will be published on our website with the updated revision date.